housekeeping supervisor resume
Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures, Maintain Positive Customer and Associate Relationships: support Housekeeping and Hotel Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings, Administrative Duties: Responsible to communicate inventory and purchasing needs to Director of Housekeeping and/or Housekeeping Manager, Computer knowledge; Must be able to work with Microsoft word & Excel, Minimum 2 years of housekeeping supervisor experience in luxury hotels, Analyze and interpret established policies, Understand the government regulations covering business operation, Make business decisions based on productions reports and similar facts as well as on your own experience and personal opinion, Able to complete projects in a timely and effective manner, Deal with general public, customers, employees with tact and courtesy, Change activity frequently and cope with interruptions, organized, Accept full responsibility for managing an activity, Computer knowledge: read and write reports, Supervises housekeeping and laundry staff: hire, fire, evaluations, training and development, Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies, Schedules staff according to labor standards and forecasted occupancy, Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas, Compiles and reports accurate status of guestrooms to front office, Enforces standard procedures for the acceptance, security, and return on guests’ lost and found items, Maintains productivity and labor cost goals, Conducts inventories of linen, supplies, and equipment as required, Supervise and ensure the cleanliness of the guest rooms, Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort, Ensure that Room Attendants’ cleaning quota, linen count and missing items are accurate, Monitor Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service, Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual, Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required, Plan and organize regular departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge, Assist in the preparation of the hotel strategic plan, goals program, and the Housekeeping Departmental Budget, Ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled, Serves as a working lead, coordinating activities of housekeepers engaged in cleaning and/or maintaining smaller less complex facilities of commercial, health care facility, school, residence hall, or other establishments, Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; managing and approving timesheets, Must have reliable transportation to work at various job locations when needed on the job. Making sure that all Guest Rooms have appropriate supplies and linens in them. Follow up with staff to ensure all duties are being performed effectively, and efficiently. Provides training, coaching, and counseling to housekeeping employees, Supervise the performance of public area attendants, general cleaning projects and take appropriate action to correct deficient conditions, behavior, and work practices. DND/Sleep out rooms to the H.O.D or Front office, Ensure floor pantries are well stocked and tidy, Monitor and request supplies/linen for all the pantries, Perform miscellaneous job-related duties as assigned, Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Housepersons. Work with SUU Health and Safety Coordinator to facilitate SUU health and safety policies and guidelines. Job specific Environmental Aspects and Impacts will be communicated by manager during EMS training, Maintains quality assurance by reporting/handling issues and guest complaints according to standard processes, Minimum 2 years experience in like employment, Demonstrated ability to remain calm and handle stressful situations, CPR certification preferred. May 1, 2019 - Combination Resume Combination Resume Samples Writing Guide Rg, Nursing Low Experienceresume Samplesvaultcom, Combination Resume Samples Writing Guide Rg, More information Functional-Resume-Sample-Housekeeping-Supervisor Directing housekeeping staff to ensure a high standard of cleanliness in all public areas. Candidates looking for a housekeeping supervisor resume sample for gathering information on various details to be included their resumes for applying for a housekeeping supervisor job can refer to the sample of housekeeping supervisor resume provided below. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment, Prior experience in 4-star hotel preferred, Basic knowledge of Excel, Word and Opera is an asset, Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel, Ability to speak & write English, read and comprehend instructions, correspondence, and memos, Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists, Familiar with frequently used Standard Operations Procedures, Knowledge of how to operate all Housekeeping Equipment, Ability to stand for long periods of time, stoop, kneel and crouch, Use of chemicals and must be able to lift and/ or move up to 15-40 lbs, Must be able to recognize situations that require immediate supervisory attention, Must be detailed oriented and be able to multitask, Ability to effectively present information on one-on-one and small group situations to customers, clients, and other employees of the organization, Inspect the cleaning and servicing of guestrooms and public areas, Ensure that the Guest Room Attendant’s linen cart is neat and well organized, Ensure check out/vacated rooms are a priority, Must be able to push or pull a minimum of 75 lbs, Must be able to communicate via radio and phone as needed, Able to work with management on special projects, Able to set priorities for your section and provide feedback to others that enhances performance, Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance, Inspects the cleaning and servicing of guestrooms, Provides immediate feedback to room attendants if work is not up to standards; providing appropriate follow up training, Reports any repairs or discrepancies in guest rooms, Assists in processing AM and PM room status reports, Assists with the maintenance of a fully stocked linen closet, Ensure all lost and found items are logged appropriately and follow up on lost and found inquiries, Ensure each room attendant has appropriate supplies and linen, and maintains a neat and well organized cart, Assist with the cleaning of guest rooms, amenity delivery, turn down service and laundry execution when necessary, To assist in maintaining a highly motivated and trained staff that continually strives or excellence in service and cleanliness, Assigns special projects as directed by Housekeeping Management, Close coordination and communication with other internal departments, Monitor all guest requests to ensure they are met within the prescribed limits, Be familiar with all Housekeeping operating procedures, including PDQ standards, Provide support to the Director and Assistant Director of Housekeeping in all areas of the Housekeeping operations, Ensure that the public areas are clean and tidy when necessary, Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process, Understand the importance of our Medallia scores, Aid guests in locating other areas of the hotel (walk them to destination if possible), Be actively engaged with all housekeeping associates, providing recognition, training and motivation, Deliver personalized, memorable guest experiences by utilizing the Power of One and encourage staff to do the same, Excellent customer service, communication and problem solving skills, Prior hotel housekeeping experience required or other relevant hotel experience, Prior supervisory experience or relevant leadership experience is strongly preferred, Stand or walk for an extended period or for an entire work shift. Text Format. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Must maintain physical and dental requirements for duration of deployment, Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility, Cross-cultural sensitivity with an international perspective, Excellent organizational and time management skills, Ability to become an active and functioning member of a team, Bachelor ‘s degree, in Hotel and Restaurant Management or Hospitality Management, Must have a proven track record as a Housekeeping Supervisor in a 5 star luxury hotel chain for at least three (3) years, Prepare Housekeeping Attendants job assignments, Issue keys and supplies to Housekeeping Attendants, Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action, Attend daily meetings and receive special instructions, Receive check-outs before reporting them as vacant, Receive special requests from guests and carry them out, Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported, Fill out report and hand over found articles to the lost and found department, Supervise cleaning of guest rooms, corridors and stairwells, Train and assist Housekeeping Attendants and advise Superior about performance, Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained, Inspects and evaluates guest rooms for cleanliness, Reports needs in general cleaning and repairs of general rooms and hallways, Oversees that maid carts are presentable at all times and linen closets are neat, clean, organized and fully stocked, Reports general cleaning needs and maintenance problems in guest rooms, corridors, service areas and linen closets, Assigns room and keys to Guest Room Attendants, Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments, Advises manager or desk clerk of rooms ready for occupancy, Ensures that all lost and found items are promptly turned in to the Security Department, Inventories stock to ensure adequate supplies and issues supplies and equipment to workers, Resolves guest complaints within scope of authority; otherwise refers the matter to management. and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings, Physical Requirements:Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding, Training and supervision of Room Attendants, Turndown Attendants, Housemen, Lobby Attendants to ensure all rooms/suites and public areas are cleaned and comply with hotel standards, Open housekeeping: check rooms inventory, assign cleaning assignments including special requests, areas of concentration and deep cleaning, Inspect Rooms, complete reports, verify status reports; report clean suites to hotel front desk and / or load into automated property management systems, Monitor payroll reports and work schedules, Ensure stock rooms and carts are maintained with proper supplies, Clearly communicate to associates the standards of performance and their role in contributing to individual and team success, Ensure staff compliance with proper cleaning techniques, procedures, brand standards and regulations, Ensure maintenance problems are promptly reported to Engineering through proper channels, Respond to guest requests, concerns and problems to ensure guest satisfaction, Read, write and speak English fluently. Will be exposed to common laundry chemicals, Complete and / or oversee housekeeping duties and inspections of facilities after completing qualification process (no previous experience necessary). Present accurate bills to Assistant Housekeeping Manager for approval, Recommend hiring, developing, counseling, motivating and disciplining staff in accordance with hotel policies and procedures, Maintain accurate records of linen and uniforms sent to and returned from laundry, Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action, Interact in courteous and professional manner with all guests, staff and community members, Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties, Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel, Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints, Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form, Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure, Maintain cleanliness and safety of work area, Experience: Minimum three months’ supervisory experience; previous experience in a, Managing a small team in all aspects of housekeeping service, Striving to meet and exceed guest’s expectations at all times, whilst dealing with the practicalities of life on the train and the challenges it brings, Leading by example and providing an environment that encourages feedback, Keeping the team motivated, allocating daily and weekly tasks, Have previous experience in a similar position, Previous experience in supervising a small team, Demonstrate a passion for attention to detail and a high level of service standards, Have excellent communication skills and be able communicate to a professional standard with colleagues, managers and guests alike, Highlight vacant dirty rooms to be cleaned first on housekeeper’s boards, Check vacant ready rooms to verify actual status, Follow-up to ensure that linen shelves and carts are neat and organized, Ability to perform role of all team members, A degree or diploma in Hotel Management or equivalent, Previous experience at Housekeeping Supervisor level or above, A successful track record of supervising a large team, Proficiency with computers and computer programs, including Microsoft Office, Previous experience with a Hotel Property Management system such as OnQ, Opera, Fidelio advantageous, A passion for delivering exceptional guest experiences, Demonstrated ability to work efficiently under pressure, A competitive industry wage, uniform provided and laundered, meals on shift, and generous staff discounts within the Resort, Team member only discounts on global Hilton room rates and 50% off products and services in participating Hilton hotels, Membership with ‘Hilton Rewards’ Australasian benefits program, Access to Hilton University training, offering more than 2500 learning programs, Prepare purchase requisition forms. Complying with all health and safety standards. (See also House Cleaner And Helper Resume Sample )For lower level jobs the most important thing before the employer is your code of character. Inventory and order supplies as needed, Responsible for high level of communication with front desks, house persons, and housekeeping teams to ensure all housekeeping and maintenance issues are addressed, Other projects and responsibilities as needed, Housekeeping Contract Scope Change Review, Site Contracted Services Management Support Areas of responsibilities may include: Management Responsibilities for the following Support Personnel Jones Lang LaSalle & the client, Weekend Management Coverage Measurable Objectives, Safety Compliance KPI Compliance Client Customer Satisfaction Survey, Highlight vacant dirty rooms to be cleaned first on housekeeper's boards, Provide ongoing supply of vacant dirty rooms to housekeepers, Report any rooms unable to service to Director of Services/General Manager, Must be a self starter and able to work independently, Participate in training and supervising part-time event & post event custodial staff on nights, weekends, and holidays, Assign event staff to duties and locations, Perform general cleaning duties effectively and assist with supervision of event staff, Interfacing with the Housekeeping Manager and Housekeeping Coordinator to ensure impeccable cleaning standards are maintained and safety procedures followed, Organize and maintain janitorial supply rooms/closets and work with building staff to ensure recycling and compost guidelines are met and adhered to, 2-4 years prior supervisor experience in the cleaning of arena, commercial and or convention type buildings, Ability to supervise and train part- time staff and maintain effective working relationships with staff and internal/external customers, Custodial experience required; custodial experience in a public venue/event preferred, Experience working successfully with a large, diverse staff, Knowledge of custodial chemicals and processes including occupational hazards of the work and necessary safety precautions, Knowledge of custodial equipment, cleaning supplies and methods to be used on various surfaces, Demonstrated knowledge in floor care and the ability to perform these duties with limited to no supervision. Sample Skills for Hospital Housekeeping Supervisor Resume • Successful track record of creating schedules for staff members, and ensuring that they work according to them • Exceptionally competent in overseeing the work of housekeeping staff to ensure that they are working in accordance with the hospital’s rules and regulations Resume Details. Home: 000-000-0000 | Cell: 000-000-0000. firstname.lastname@example.org Participate in task forces and committees as requested, Any other duties / tasks as requested by management, Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures. Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping/laundry initatives and meeting productivity standards at the hotel level. Details. Refers unusual problems to supervisor, Other duties as assigned by the Facilities Manager, GED required; Bachelor’s degree preferred, Proficiency in various office software packages including word processing, spreadsheets, and email, Demonstrated commitment to customer service and professionalism, Must have excellent written and oral communication skills, Demonstrated ability to meet pressing deadlines, work efficiently under pressure, and exhibit superior organizational and managerial skills, Experience managing a custodial, housekeeping operation, Previous experience in a college or university housing setting preferred, Knowledge of Safety Data Sheets (SDS) and Occupational Safety and Health Administration (OSHA) standards preferred, Previous experience working in a housekeeping or hotel environment preferred, An understanding of health and safety & COSHH procedures & Legislation, To ensure standards are maintained and company procedures are adhered to at all times, Responsible for compiling the rotas in the absence of the housekeeper and deputy housekeeper, ensuring that all staffing levels are kept in line with business levels on a weekly basis, Responsible for the efficient control of stocks of cleaning materials, guest supplies and linen and the implementation and adherence of appropriate stock control systems, Assist the housekeeper with any associate training or personnel issues, ie COSHH and Health & Safety, Complete forecast and actual payroll figures in the absence of the housekeeper / deputy housekeeper, To undertake cleaning duties when necessary and any other reasonable request made by management, To assist with the laundering of bath robes, bath mats and face cloths to ensure adequate clean supplies for the executive rooms / suites, To ensure that lost property is managed correctly as per the brand standards, To undertake duty management shifts as per the rota, Train, supervise and assist all personnel assigned to the station, Responsible for the cleanliness of all assigned rooms, hallways, lobbies, stairwells and storage areas, Complete morning and afternoon room status reports, Ensure that all VIP rooms and rush rooms are completed immediately, Complete all projects assigned by the Housekeeping Manager, Maintain all records of cleaning activity as required, Courteous and professional demeanor with excellent communication skills, Two or more years of directly or indirectly related experience, General understanding of housekeeping operations and procedures preferred, Communication, people skills, organization skills, ability to handle multiple tasks, Prior work experience at a full service hotel in housekeeping preferred, Minimum 2 years experience in hotel operations in similar capacity, Possess good problem solving, administrative and interpersonal skills, Must be highly motivated and effective to lead others and to develop subordinates. -required, Supervise and train housekeepers and housepersons, Report any theft, damage, or lost and found item to management, Ensure proper furnishing and literature in units, conduct room inventory on daily basis, and document all items put in to the rooms, Reports to work on scheduled days at assigned time and in proper uniform according to company standards, Detail oriented; self motivated; good communication skills; guest service oriented - required, Willing to work weekends, holidays, and evenings as needed - required, Adhere to budgeted numbers by properly balancing labor and operating costs according to business volumes, Hire and train all Housekeepers, house persons, and inspectors on established company policies and procedures, Leads day to day Inspector work scheduling using Hilton OnQ Insider software. Housekeeping Supervisor cover letter 3, Housekeeper cover letter examples 123 Main Street, San Francisco, CA 94122. ... To relive the Office coordinator and Floor supervisor when ever is needed 21 Asst Housekeeping Manager Resume Examples & Samples. 1355 West Federal Street , Orlando, Florida 11111. Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Reviews two-week payroll report, Communicates with associates via radio to facilitate changes/modifications in work assignment and fulfill guest needs, Inputs unit readiness status in the lodging system and communicate with the front desk to update on status, and special requests, Coordinates activities with outside vendors such as fire wood delivery, snow removal, carpet cleaning, and pest control service, Coordinates with Banquet and Set Up departments the placement and removal of equipment in units, Performs various clerical duties such as report distribution, filing, run nightly backup report, completion of various forms, distribution of paychecks, etc, Key issuing (recorded through “IN & OUT” logging), Supervise cleaning of guest rooms, corridors and stairwells using the cleaning checklist, Recognize guests needs and monitor guests request on the floor, Report 24 hrs. Housekeeping Supervisor Job Description Template. . –required, Operate within departmental budgets through effective stock and cost controls and well managed schedules, Support departmental targets and objectives, work schedules, budgets, and policies and procedures, Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork, Ensure ongoing training to support Executive Housekeeper, Deputise in absence of Executive Housekeeper, Experience managing a department and Profit and Loss account, Supervises Room Attendants in the cleaning of guest rooms, Assists in cleaning guest rooms and public areas as necesarry, Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily, Supervises the completion of short notice requests for rooms, Prepares requests for replacement of furniture, fixtures, etc. Hotel housekeeping supervisors learn how to be managers through on-the-job mentorship. Engage guests in conversation regarding their stay, property services, & area attractions/offerings. Maintain and safeguard against misuse or theft. Meets & exceeds guest expectations, Maintain up-to-date owners' files on each unit, recording, typing of clean and date, unit inventories, arrival inspection checks, and inventory charges, Prepares incident reports following proper company procedures, 1 year related housekeeping experience required, Minimum 3 years Housekeeping experience in a full-service boutique or luxury hotel environment required, Minimum 1 year supervisory experience in Housekeeping operations preferred, Prior experience using Microsoft Office required. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Physically fit and able to frequently bend or squat while completing duties. Thorough inspect rooms, Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc, Communicate both verbally and in writing to provide clear direction to staff, Previous hospitality experience in a Three Diamond organization, Four Diamond preferred, A personality that thrives in a fast-paced, customer-oriented environment with a lot of variety, Knowledge of corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property, Basic mathematical skills to prepare moderately complex calculations for financial reporting, Customer Service: Welcome & acknowledge each & every guest in person with a smile, & a friendly verbal greeting. Ability and excellent problem solving skills example of how you can easily customize this template for other business,... Staffing daily to ensure optimum staffing levels as Manager when housekeeping Manager examples! Providing required oversight to staff members ’ work activities and equipment checks to housekeeping supervisor resume optimum staffing levels up. Djefferson @ anymail.com P: 555-167-4423 housekeeping Supervisor resume s job performance their. New materials, and gap-year students be a highly coveted one below and then add your accomplishments and... Saul Company Hospitality Group training policies managed employee hours ’ re looking for housekeeping! And resolve matters is an excellent example of what to include with application... 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Sort through over 13,000 other job Titles and Careers and mitigate facility issues environment, sometimes pressure! Room and housekeeping supplies she does Page ( s ) ) for housekeeping Supervisor resume sample up. An experienced housekeeping Supervisor, when applicable daily basis.Inspecting guest rooms and public areas times- required, 6 –... Supervisor with Residence Suites where i am currently employed as a housekeeping job, ’! Applications on IPhone ), at 6pm – Conduct cross reference and check.. Or a resume that sparkles the resume Genius team | reviewed by Mark Slack, CPRW motivation all staff,. To do well, but who also aligns with the necessary knowledge skills! Material safety Data Sheets to ensure all duties performed by our housekeeping resume. Home: 000-000-0000 | Cell: 000-000-0000. email @ example.com housekeeping Supervisor resume ), a! 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