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2 Dec

concierge supervisor resume

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;���nۤi�,��/����:�����S{.�@�ɲ#l8`�:��~U����\�(WV�j�ab9��B��6z�mI�f�C�s�D��Z}�v�>� ���lݢ�" U�VF�&,�F� =��-b*e�;�M-@�V�M>��$:r���5��Ì��>�>�[l�v���b�� q�q����� LA��N� #٧������Rw�ہA�5iR�u��?��A�'�L |nwhq�#��R��p�3������������iҤl�z�3`�I��(MGT���rt��M�����ĀQ#&�,�DTI��xI���DxZ����@��B|N��ĝq�4Һ%������0�UW����o������08��GNCܪ7Q7�"!YY��a�f�$3��1�` They must uphold company culture at all times while making guests feel welcomed and valued. <>   •  Lead existing and emerging technology and development efforts, ensuring that technologies and processes are aligned with the goals of the BB&T business strategy A hiring manager looking for a Concierge is looking for an individual adept in multitasking and customer service. HEAD CONCIERGE AND WEEKEND SUPERVISOR. Supervisor Resume Examples. Concierge Welcome fresh grad student who aim to learn about hotel operations and customer service skills. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Ensures that all guests requests are processed and recorded in Go Concierge including health spa, golf, restaurant, travel and other miscellaneous service requests, Informs the Concierge Assistant Manager of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions, Supervises the Concierge team during the shift and takes responsibility for the Concierge function in the absence of Concierge management, Adherence to the Company’s status quo third party representation philosophy, Compliance with company polices, legal requirements, Provide input into and executes the development, implementation, and measurement of guest service standards consistent with the Company’s Standards and brand attributes, Keeps the Director or Manager informed on all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions, Complete the opening and closing shift checklist on a daily basis, Notifies Manager/or Security of all unusual events, circumstances, missing items, or alleged thefts, Ensures all established standards of professionalism and protocol are being practiced by all staff, Maintains all departmental assets including equipment repairs and maintenance and ensures all departmental areas (FOH and BOH) are maintained, clean, and organized, Ensure all established standards of professionalism and protocol are being practiced by all Concierge staff, Communicate with the Concierge Manager to ensure a consistent delivery of service is being offered to guests, Assist the Concierge Manager with team development and training, Perform various administrative tasks assigned by the Concierge Manager and work directly with guests as a Concierge when volumes warrant, Prepare and distribute reports as requested by management to various departments, Ensure guest’s preferences are met and amenities are provided, Coordinate delivery of requested amenities and floral orders through the Bell Desk or Room Service, Able to speak Spanish or communicate in other languages, Current Notary Public designation and rights, Welcome our guests and partner collaboratively with the hotel team to ensure that we deliver our vision and mission to be the most hospitable company in the world, Maintain a sound knowledge of local events and industry trends, network with local tourist organsiations, Oversee the management of guest luggage, mail and taxi services, Maintain the Activity Concierge Desk as the information hub for guests of the resort, Attended, Resume and Activities & Events meetings weekly in order to stay well informed of what is happing at the Resort and find out specific VIP and group needs ie, amenities, lift tickets, etc, Create staff schedules and maintain payroll based on occupancy, Maintain communication with all departments at the Resort, Assure coverage of the Activity Concierge Desk at all times, Assure the Activity Concierge Desk is stocked completely with the appropriate resort collateral (i.e. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Residential Concierges provide assistance to tenants in a condo complex. &nb... •  Strong Communication skills (verbal, liste... •  Excellent telephone etiquette ,Strong prob... •  Work with a team that boasts of employee d... •  Project or Team Management experience The recruiter has to be able to contact you ASAP if they like to offer you the job. The objective section of a concierge resume is the introductory statement of your resume. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. and be sure staff is kept up to date on all pertinent information, Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas are maintained, clean, and organized, A competitive industry wage and annual leave benefits, Generous team member only discount on Hilton room rates globally, Ensures known guest preferences are met and amenities provided.

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